Mega World Privacy Policy – Our Commitment to Protecting Your Data

When signing up on any online platform, it's natural to wonder — where does my information go? Who can see it? Is it safe? Mega World takes these questions seriously. We believe every individual has full ownership and control over their personal data.

This Privacy Policy ("Policy") has been prepared by the company operating the Mega World online gaming platform. It describes our commitment to the collection, processing, storage, and protection of your ("user" or "member") personal data.

We follow international privacy standards — in particular, the principles of the GDPR (General Data Protection Regulation). Your information will be used solely to improve your experience and for no other purpose.

Mega World collects various types of information about you. This data comes in two ways — either you provide it directly, or our systems collect it automatically:

Mega World uses your information only for legitimate and relevant purposes. Below is a clear breakdown of what data we collect and how it is used:

• Account Management: Your identity and contact information are used to create, verify, and maintain your account.
• Payment Processing: Financial information is required to process deposits and issue payouts.
• Security Assurance: Technical data is used to prevent fraud, hacking, and unauthorized access.
• Service Personalization: Usage data is analyzed to recommend games and offers tailored to your preferences.
• Legal Obligations: We may be required to share certain data to comply with applicable laws or respond to requests from government authorities.
• Contact & Support: For sending account notifications, promotional offers (with your consent), and providing customer support.
• Responsible Gaming: Gaming behavior is analyzed to identify early signs of potential issues and provide timely support.

Mega World never sells or transfers your information to external companies for marketing or advertising purposes.

Your data is not kept indefinitely. Mega World follows a defined retention policy:

• Active Accounts: Data is retained for the full duration your account remains active.
• Closed Accounts: Even after account closure, certain data may be retained for up to 5 years to meet legal requirements.
• Transaction History: As required by financial regulatory guidelines, transaction records may be retained for up to 7 years.
• Log Data: System logs and technical data are retained for a maximum of 12 months.
• Cookies: Session cookies are deleted when you close your browser; persistent cookies are stored for up to 1 year.

Mega World does not sell your data. However, in limited circumstances, certain information may be shared with trusted third parties:

• Payment Partners (bKash, Nagad, Rocket): Only the payment information necessary to process a transaction is shared. These partners are bound by their own privacy policies.
• Identity Verification Services: Certified partners are used to verify identity documents as part of the KYC (Know Your Customer) process.
• Law Enforcement Agencies: Relevant data will be disclosed when required by court order or through a valid legal process.
• Security Partners: Limited data analysis in collaboration with specialist firms for cybersecurity and fraud prevention.

Cookies are used on the Mega World website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

As a Mega World member, you have certain fundamental rights regarding your personal data. These rights are upheld in accordance with international privacy standards:

Mega World does not knowingly collect data from anyone under the age of 18. Our platform is strictly for adults.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If you believe a minor in your household has created an account on this platform, please contact our support team immediately.

Mega World employs the highest level of technical safeguards to protect your data. Our security layers include:

• SSL/TLS Encryption: Every data exchange between your device and our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security through OTP verification at login.
• Data Masking: Sensitive information (such as partial mobile numbers) is masked within our systems.
• Regular Security Audits: A third-party cybersecurity team regularly audits and tests our systems.
• Access Control: Only authorized personnel may access limited data for specific, defined purposes.
• 24/7 Monitoring: Our automated system monitors for unusual activity around the clock.

In the event of a security breach, Mega World will notify affected members within 72 hours and take immediate steps to resolve the issue.

Mega World reserves the right to update this privacy policy as needed. In the event of changes:

• For significant changes, members will be notified via email or app notification at least 14 days in advance.
• The effective date of any updated policy will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Members have the right to close their account if they do not agree to the updated policy.

The latest version is always megaworld.im/privacy-policy page. We encourage you to check back regularly.

If you have any questions, concerns, or requests regarding your personal data, please get in touch. Our privacy team aims to respond within 48 hours.

• Email: support@megaworld.im
• Time: Monday–Friday, 9:00 AM – 9:00 PM (Bangladesh Time)
• Live Chat: 24/7 via Live Chat on the app or website

To view, correct, or delete your data, log in to your account and submit a request from the Settings page, or contact our support team directly.